Sawatable ("we", "our", or "us") operates a restaurant discovery and table reservation platform primarily delivered through a mobile application.

The Sawatable mobile application allows customers to browse restaurants, reserve tables, and, where applicable, confirm reservations through advance payments. Restaurants can register on the platform, manage their profiles, receive reservations, and withdraw earnings from bookings made through the application.

Sawatable also operates a promotional landing page that provides information about the mobile application and includes a contact form for inquiries.

This Privacy Policy explains how we collect, use, and protect personal information when users interact with:

• The Sawatable mobile application
• The Sawatable landing page
• Any related services provided by Sawatable

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

2.1 Personal Information

When users create an account in the Sawatable mobile application, we may collect the following information:

• Full name
• Email address
• Phone number
• Account password (securely encrypted)
• Profile picture (optional)

Restaurant partners registering on the platform may also provide:

• Restaurant name
• Business address and location
• Contact details
• Cuisine type and restaurant description
• Opening hours and availability
• Menu information and restaurant images
• Promotional content
• Bank or payout information for withdrawals

2.2 Reservation Information

When a customer makes a reservation through the application, we collect booking details including:

• Selected restaurant
• Reservation date and time
• Number of guests
• Reservation type (free reservation or advance payment)
• Reservation confirmation status
• Reservation history

This information is used to facilitate the reservation process and ensure communication between customers and restaurants.

2.3 Payment Information

Some reservations may require advance payment to confirm a booking.

Payments are securely processed through Paystack. Sawatable does not store full credit or debit card details on its servers.

Payment-related information that may be stored includes:

• Transaction ID
• Reservation reference
• Payment amount
• Payment status
• Refund information where applicable

All sensitive payment data is handled directly by the payment provider.

2.4 Information Collected Through the Landing Page

Visitors to the Sawatable landing page may voluntarily submit information through the contact form, including:

• Name
• Email address
• Message content

This information is used solely to respond to inquiries and provide support.

2.5 Technical and Usage Information

When users access the mobile application or landing page, certain technical information may automatically be collected, such as:

• Device type
• Operating system
• Browser type
• IP address
• Application usage data
• Log files and diagnostic information

This information helps us maintain platform security and improve service performance.

Sawatable uses the collected information for the following purposes:

• Creating and managing user accounts
• Allowing users to browse restaurants and make reservations
• Sending reservation confirmations and reminders
• Enabling restaurants to manage bookings
• Processing reservation payments
• Deducting platform commissions and managing restaurant payouts
• Responding to inquiries submitted through the landing page contact form
• Improving platform performance and functionality
• Preventing fraud, abuse, or unauthorized activity

Sawatable operates as a marketplace connecting customers and restaurants.

When a reservation requiring payment is completed:

1. The payment is processed through the platform.
2. Sawatable deducts a platform commission based on the applicable rate.
3. The remaining balance becomes available to the restaurant for withdrawal.

Transaction records are maintained for transparency, financial reporting, and dispute resolution.

Sawatable does not sell or rent personal information to third parties.

However, information may be shared in the following circumstances.

Restaurants

When a reservation is made, the restaurant may receive booking details including:

• Customer name
• Reservation date and time
• Number of guests
• Contact information if necessary for reservation confirmation

Payment Processing

Payments are processed through Paystack, and necessary transaction information may be shared with the payment provider for payment processing and refunds.

Service Providers

Sawatable may use trusted third-party service providers to help operate the platform, such as:

• Cloud hosting services
• Data analytics providers
• Email and notification services

These providers are required to protect user information and use it only for authorized purposes.

Legal Compliance

We may disclose information when required by applicable laws or legal authorities in Côte d'Ivoire, or when necessary to protect the rights, safety, or security of Sawatable and its users.

Sawatable implements appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, or loss. These measures may include:

• Secure servers and infrastructure
• Encrypted communication
• Restricted access to sensitive data
• Secure payment processing systems

Despite these efforts, no internet-based service can guarantee absolute security.

Sawatable retains personal and transactional information only for as long as necessary to:

• Provide services through the mobile application
• Maintain reservation and payment records
• Resolve disputes
• Comply with legal and financial obligations

Users may request deletion of their account, subject to applicable legal requirements.

Users may request to:

• Access their personal information
• Correct inaccurate or incomplete information
• Request deletion of their personal data

Such requests may be submitted through the contact details provided below.

Sawatable integrates with third-party services required for the operation of the platform, including payment processing services such as Paystack.

These services may have their own privacy policies governing the handling of personal information.

Sawatable services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children.

If we become aware that information from a minor has been collected without appropriate consent, we will take steps to remove it.

Sawatable may update this Privacy Policy from time to time to reflect changes in services or legal requirements.

Any updates will be published with the updated revision date.

Users are encouraged to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: